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General Terms of Business

is an online store offering selected literature/CDs
and DVDs. We make every effort to provide our visitors
with excellent service.

Our full address:
Daniela Schwarz
Clemensstraße 54
53225 Bonn

+49 (0)171-6248299
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

This is how to place an order:
You can order your goods directly in the store with a shopping
basket, by fax or by mail.

Minimum order:
There is no minimum order - we are here to serve you!

Delivery times:
We make every effort to deliver as quickly as possible!
ayana-book.com generally delivers your order within
5 - 10 business days. If there is a delay, we will contact
you immediately by e-mail, fax or phone. If there has
been a particularly large demand for a specific item, it
may be that an item is temporarily out of stock. In such
cases, your order will be split up and delivered as the
items become available.

Shipping within Germany:
We have made every effort to share out equitably the
postage and packaging costs that result from high
transportation costs. The categories are as follows:

Items weighing up to        2000 g, EUR 4,10

Items weighing more than  2000 g, EUR 6,90

We provide free shipping for all orders over EUR 100.
If our shipping partners raise their prices, we will also
have to do so.

Shipping (surface/sea) for: EU/Abroad and Switzerland:

Letter                Up to 1000 g,  EUR 6,00 – 12,00

Small - Parcel      Up to 2000 g,  EUR 8,60 – 13,90

Payment service:
We do not require advance payment for deliveries
within Germany or abroad. We do appeal however to
the honesty of our customers. If you are as respectful
and trusting of us as we are of you, we will be able
to continue providing ayana-book.com as a service
to you.

Invoiced: You pay within 14 days of receiving
the goods.

If you receive damaged goods, please file a complaint
immediately with the transport company and inform us as
well. Any damage should be reported within 8 days.
Please consider, however, that certain articles (particularly
books) are produced in India or Sri Lanka and often do
not meet European standards. Minor flaws are already
reflected in the low prices.

Please note that fewer
and fewer publishing companies are wrapping their
goods in plastic because of the environmental damage
it causes. Therefore, the fact that an item is not wrapped
in plastic is not grounds for exchange; unless, of course,
the item is clearly defective.

Ownership clause:
All goods remain property of ayana-book.com until
they have been paid for in full.

Data protection:
We store only such data as are necessary for processing
the orders. We do not pass on your data, neither do we
buy or sell addresses. All personal data, including credit
card data, are transmitted by SSL encryption.

Thank you for taking the time to read these
terms and conditions.